Customer Service
(800) 829-5538
Monday – Thursday 8:30 am – 5:30 pm EST
Friday 8:30 am – 5 pm EST
ridetexas@emailcustomerservice.com
FAQ
What are the customer service contacts?
How do I subscribe to RIDE TEXAS®?
How do I set up a gift subscription?
When does my subscription end?
How do I renew my subscription?
Will my credit card transaction be safe?
My RT never arrived or started arriving, then stopped. Please help.
How do I subscribe to RIDE TEXAS®?
1. ONLINE: Online ordering here.
2. PHONE: Call Customer Service at (800) 829-5538
How do I order a gift subscription?1. ONLINE: Online ordering here.
2. PHONE: Call customer service at (800) 829-5538.
We will mail the recipient a gift card to announce your gift. Renewals for the gift subscription will be sent to you unless you specify otherwise.
When does my subscription begin/end?
Subscribers may have as much as a six week wait for their first edition. If you think it’s been too long, please call customer support at (800) 829-5538 to verify your order was received and the address is correct.
How do I change my address?
1. PHONE: Call customer service at (800) 829-5538
2. EMAIL: Include “CHANGE OF ADDRESS” in the subject line and your full name the old and new addresses in an e-mail to ridetexas@sfdayton.com, or use the contact form here. Please include the same information as you would in an e-mail.
How can I renew my subscription?
1. RENEWAL NOTICE: For PRINT edition subscribers, we will mail a renewal notice two editions prior to your last. No third-party agents are authorized to renew RT subscriptions. The return address on the envelopes is Ride Texas Magazine PO Box 292212 Kettering, OH 45429.
2. PHONE: Call our customer service at (800) 829-5538.
What is our privacy policy?
We do not rent or make our subscriber lists public to any third parties. We may, on occasion, mail special offers or announcements to subscribers. This applies to PRINT edition subscribers. We don’t SPAM.
Will my credit card transaction be safe?
We use a secure socket server and the encrypted order goes directly to our subscription processing department, which is certified PCI-DSS Compliant by Trustwave. The padlock indicating a secure site will be displayed when you access our order page.
My edition never started, or started and then stopped.
Please contact customer service at (800) 829-5538 when this happens. It may be we have an incorrect address for you or the address you provided is considered “undeliverable.” Note for PRINT edition subscribers: If you submit a USPS forwarding order, the USPS will typically forward one edition and then start returning them to the sender (us). We have no way to contact subscribers when this happens because the subscriber is at a new address that we do not have. If you think you’ve missed an edition, please call customer service and verify your address. We will replace a missing edition, no problem.
May I cancel an order?
Yes. Please call our customer service at the number above.
What’s the guarantee?
For any reason you need to discontinue or cancel your subscription, you will be refunded the unused portion of your paid subscription. Please call customer service.
Is there a digital edition to RIDE TEXAS?
Yes. You can subscribe to the digital edition here. Print and e-Edition subscribers have access to a searchable database of 14 years of back issues. Click here for more information.