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RIDE TEXAS® Subscription FAQs

Customer Service

(800) 829-5538

Monday – Friday 7:00am – 12:00am
Saturday – Sunday 9:00am – 6:00pm

Online

Access the Subscriber Services Dashboard

Note: To use the Subscriber Services Dashboard you have to create an account there and link your subscription to your account, then you can manage your subscription online. (Even if we have your email address on file, you need to create an online account to set up this service.) Once you’ve created your online account and linked it to your subscription, you’ll have access to your order and customer service e-mail history. Renewals and address changes can all be updated right here, too. Customer service can help you if you have any problems setting this up.

E-mail

ridetexas@emailcustomerservice.com


FAQ

• What are the customer service contacts?

• How do I subscribe to RIDE TEXAS®?

• How do I set up a gift subscription?

• What is the publishing schedule?

• When does my subscription end?

• How do I change my address?

• How do I renew my subscription?

• What is RT’s privacy policy?

• Will my credit card transaction be safe?

• My RT never arrived or started arriving, then stopped. Please help.

• May I cancel an order?

• What’s the guarantee?


How do I subscribe to RIDE TEXAS®?

1. ONLINE: Online ordering here.
2. PHONE: Call Customer Service at (800) 829-5538

How do I order a gift subscription?1. ONLINE: Online ordering here.
2. PHONE: Call customer service at (800) 829-5538.
We will mail the recipient a gift card to announce your gift. Renewals for the gift subscription will be sent to you unless you specify otherwise.

What is the publishing schedule?

PRINT edition subscribers copies mail on these dates (USPS may take 5-21 days to deliver).

Vol 18 No1 (#1 2016) mails 12/11/15, and available on newsstands 01/01/16
Vol 18 No2 (#2 2016) mails 3/11/16, and available on newsstands 4/1/16
Vol 18 No3 (#3 2016) mails 6/10/16, and available on newsstands 7/1/16
Vol 18 No4 (#4 2016) mails 9/9/16 , and available on newsstands 10/1/16

When does my subscription begin/end?

Subscribers may have as much as a six week wait for their first edition. If you think it’s been too long, please call customer support at (800) 829-5538, or check our online subscriber services here to verify your order was received and the address is correct.

How do I change my address?

1. PHONE: Call customer service at (800) 829-5538
2. EMAIL: Include “CHANGE OF ADDRESS” in the subject line and your full name the old and new addresses in an e-mail to ridetexas@emailcustomersupport.com, or use the contact form here. Please include the same information as you would in an e-mail.

How can I renew my subscription?

1. RENEWAL NOTICE: For PRINT edition subscribers, we will mail a renewal notice two editions prior to your last. No third-party agents are authorized to renew RT subscriptions. The return address on the envelopes is PO Box 430235 Palm Coast, FL 32143
2. ONLINE: If you’d like to renew online, it’s easy to setup an online account linked to your subscription here.
3. PHONE: Call our customer service at (800) 829-5538.

What is our privacy policy?

We do not rent or make our subscriber lists public to any third parties. We may, on occasion, mail special offers or announcements to subscribers. This applies to PRINT edition subscribers. We don’t SPAM.

Will my credit card transaction be safe?

We use a secure socket server and the encrypted order goes directly to our subscription processing department, which is certified PCI-DSS Compliant by Trustwave. The padlock indicating a secure site will be displayed when you access our order page.

My edition never started, or started and then stopped.

Please contact customer service at (800) 829-5538 when this happens. It may be we have an incorrect address for you or the address you provided is considered “undeliverable.” Note for PRINT edition subscribers: If you submit a USPS forwarding order, the USPS will typically forward one edition and then start returning them to the sender (us). We have no way to contact subscribers when this happens because the subscriber is at a new address that we do not have. If you think you’ve missed an edition, please call customer service and verify your address. We will replace a missing edition, no problem.

May I cancel an order?

Yes. Please call our customer service at the number above.

What’s the guarantee?

For any reason you need to discontinue or cancel your subscription, you will be refunded the unused portion of your paid subscription. Please call customer service.

Is there a digital edition to RIDE TEXAS?

No. We currently do not have a digital edition.

Events

Motorcycle Grand Tour of Texas

March 1 - December 15

This tour is a self-guided motorcycle tour that has stops throughout the state of Texas. The tour is open to all types of motorcycles (as defined by Texas Law) and riders/passengers. All riders must be at least 18 years old and licensed to operate a motorcycle. Riders are to be safety conscience and obey traffic laws. Participants in the tour will visit tour stops that include roadside attractions, historical sites, memorials, unique geography, and biker friendly businesses. For…
Find out more »

$1.00 – $3.00

Railroad Heritage center

October 22 @ 9:30 am - December 28 @ 4:30 pm

Railroad Heritage Center: History steams into downtown with the Texas State Railroad Society’s presentation at the Railroad Heritage Center featuring a 37′ x 17′ HO scale model train display. Marvel at model train displays, hands on exhibits, history, artifacts and train memorabilia. 808 W. Oak Street 7 days a week during Christmas in Palestine! $3.00 per adult $1.00 per child A 37′ x 17′ HO scale model railroad
Find out more »

$20.00 – $120.00

The Polar Express (TM) Train Ride

November 13 - December 28

The Polar Express™ Train Ride: November 13 – December 28 Read along with the story as the historic steam strain makes its magical round-trip from the Palestine Depot to the North Pole. Meet Santa and enjoy caroling, hot cocoa, a treat and a special gift for each child.
Find out more »

$25.00

Old Town Carriage Rides – Palestine

November 14 @ 6:00 pm - December 19 @ 11:45 pm

Old Town Carriage Rides Saturdays November 14 thru and December 19 and a special opportunity to ride December 24th, Christmas Eve. Departing from the Shelton Gin, climb into a beautiful classic carriage and enjoy a ride throughout the Historic Main Street District aglow with holiday lighting. Each ride can hold 2-4 adults, groups with children may accommodate more riders. $25.00 per ride. For questions or more information, please call 903-804-0494. Private rides are available (price…
Find out more »

$10.00

Grinch’s Lair at the Historic Anderson County Jail

November 20 @ 12:00 pm - December 20 @ 6:00 pm

Fridays, Saturdays & Sundays, November 20 to December 20. Hours: 12 p.m.- 6 p.m. He’s mean, he’s green and he’s in Palestine. The Grinch will take you on a tour of his home. Characters from the beloved book are staged throughout the historic attraction.
Find out more »

Bike Nights